E-Delivery Notes for Retail: What Stores Must Know About Receiving Goods
Retail stores are recipients of e-delivery notes: here's what they must do when goods arrive, deadlines for confirmation, and how to organize.
Retail in the E-Delivery Note System: Mostly Recipients
Shops, supermarkets, pharmacies, electronics stores: all retail outlets receiving goods from suppliers will be part of the e-delivery note system. Retail mostly receives delivery notes, rarely sends them (except for returns).
But "receiving only" doesn't mean fewer obligations: deadlines are strict and penalties for non-confirmation reach 500,000 RSD.
When Does the Obligation Start for Retail?
| Retail Type | Start Date |
|---|---|
| Stores receiving excise products (cigarettes, alcohol, coffee) | January 1, 2026 |
| Stores receiving goods from public sector | January 1, 2026 |
| All other retail | October 1, 2027 |
Practically: Every store selling cigarettes, alcohol, or coffee is obligated from January 2026!
What Happens When Goods Arrive?
- Driver delivers goods with e-delivery note in MATP app
- Staff checks goods: do items match? Are quantities correct? Any damage?
- Confirm physical receipt: within 3 days, via MAP app or portal
- Accept or reject: within 8 days, send e-receipt note
Organization in the Store
Who's Responsible?
In a small store: the owner or manager. In larger stores: warehouse staff. They need: MAP app access, knowledge of deadlines (3 + 8 days).
Equipment Needed
- Smartphone or tablet with MAP app
- Internet connection
- Portal credentials
No special scanners, printers, or hardware needed: a phone is sufficient.
Returning Goods
The only time retail creates an e-delivery note is for returning goods to suppliers: defective products, expired items, wrong deliveries. In this case, the store becomes the sender.
5 Tips for Retail
- Confirm receipt immediately: don't wait 3 days
- Check quantities before confirming
- Photograph damaged goods: as evidence
- Train backup staff: someone must know the process when the manager is away
- Use a DMS for archiving: 10-year retention requirement
Conclusion
For retail, e-delivery notes mean one new obligation: confirm receipt within 3 days and send a receipt note within 8 days. Not complicated, but deadlines are strict.
Arhivix automates retail goods receipt: scan the QR code, confirm quantities, and the system handles the receipt note and 10+ year archiving.
