Question 1

Do you charge per user?

Accepted Answer

No. The plan price is a flat price for the whole company. Even the smallest plan includes 5 user accounts and an unlimited number of devices, so adding computers or phones never changes the price. If you need more than 20 accounts, contact us for a custom quote.

Question 2

Can I switch plans at any time?

Accepted Answer

Yes. You can upgrade or downgrade your plan at any time from your account settings. When upgrading, you only pay the prorated difference for the remaining billing period. When downgrading, the new price takes effect at the start of your next billing cycle.

Question 3

What happens when my 14-day trial ends?

Accepted Answer

Your account simply pauses: no charges, no data loss. You can pick a paid plan whenever you're ready, and everything will be exactly as you left it. We never delete your data during the trial or after it ends.

Question 4

Are there any hidden fees or setup costs?

Accepted Answer

None. The price you see is the price you pay. There are no setup fees, no per-user surcharges beyond your plan limit, and no surprise charges. The only optional costs are overage fees if you exceed your storage or timestamp limits.

Question 5

Can I cancel my subscription anytime?

Accepted Answer

Absolutely. You can cancel from your account settings with one click. Your data remains accessible until the end of your current billing period. After that, your account is paused but your data is preserved for 90 days so you can export or reactivate.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express), bank transfers, and for annual plans we can issue invoices. For enterprise customers, we also support custom payment terms.

Question 7

What counts as a 'timestamp'?

Accepted Answer

A timestamp is a qualified digital signature with a certified time of issuance, issued by a trusted authority. Each time you electronically sign a document with a timestamp, one credit is used from your monthly allowance. Unused timestamps do not roll over to the next month.

Plan	Monthly (EUR)	Yearly (EUR)
BasicFor small businesses that want a tidy digital archive and basic features without complications.	25	22
PremiumFor businesses with a larger volume of documents that need faster, more flexible workflows.	40	35
UltimateFor companies with the highest document volume: maximum capacity, workspaces and inboxes.	52	45

Feature	Basic	Premium	Ultimate
Storage & documents
Cloud storage	100 GB	500 GB	1 TB
Digital timestamps / month	50	300	500
Collaboration
User accounts included	5	10	20
Devices	Unlimited	Unlimited	Unlimited
Per-user surcharge	None	None	None
Workspaces	2	3	7
Email inboxes	3	10	30
Automation & AI
Automatic archiving	Yes	Yes	Yes
AI document search	Yes	Yes	Yes
AI document summarization	Yes	Yes	Yes
API access	Yes	Yes	Yes
Support & extras
Support	Email support	Priority email support	Priority email support
Extra storage cost	0.2 EUR/GB	0.2 EUR/GB	0.2 EUR/GB
Extra timestamp cost	0.1 EUR/timestamp	0.1 EUR/timestamp	0.1 EUR/timestamp

Arhivix Business and Arhivix Enterprise.

Arhivix Business

Basic

Premium

Ultimate

Pricing FAQ